Purchase & Order
How can I cancel my last order?
Please contact us at firstname.lastname@example.org. Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could r…
Can I combine different discounts in my order?
No, most of the discounts cannot be combined with each other unless specified. If you would like to use different discounts on your order, you may need to separate your order to get the discounts app…
My order is (repeatedly) canceled after I place the order. Why? Can you help?
I am afraid your purchase was automatically canceled due to fraud prevention. Please make sure your billing address is consistent with the shipping address. If it fails again with your credit cards,…
Can I place my order over the phone?
All orders are placed on our website by the customer. You can contact us at 1 (702) 751-7639 (10 am-4 pm EST, Monday to Friday) if you need additional support with your order.
I bought a heated jacket last week but now the price is lower! Do you offer a price match guarantee?
Yes, we offer a 7-day price match on your purchase. If the price goes down over the 7 days after your purchase, we will refund the price difference for you. Please contact us at email@example.com…
Your website won’t let me complete my purchase. I tried several credit cards and the transaction won’t go through. Why? Can you help?
I am afraid your attempts to complete the order using your payment method are likely failing due to fraud prevention measures. Please try to make your payment via PayPal.
The product I want is out-of-stock, how can I order it?
If you click on the “NOTIFY ME WHEN AVAILABLE” link on the page of the out-of-stock item, you’ll be instantly notified once the item becomes available for purchase.
Do I need to set up an account to place an order?
An account is not required to place an order. You can checkout as a Guest, but setting up an account expedites the checkout process of future orders and earns reward points on every purchase which ca…
Can I have a special discount?
We provide discounts to special groups who have been contributing to the community. Click Here to check if you are qualified for special discounts.
My size is out of stock now, when will it be back in stock?
The stock might run out sometimes. To get the notification of restocking, please click the button “NOTIFY ME WHEN AVAILABLE” on the product page. You could also reach out to our Customer Service team…
Does ORORO sell gift cards?
ORORO sells gift cards that are redeemable for purchases on ororowear.com. Click Here for more information.
Does ORORO have any physical stores?
No, ORORO does not have physical stores but would welcome the chance to cooperate with local stores to provide ORORO heated apparel offline. If you are interested to carry ORORO products in your stor…
How can I unsubscribe from receiving emails?
Please click on “Unsubscribe” at the bottom of the ORORO newsletter email you received.
Where is the product made? Is this a US-made product?
ORORO endeavors to provide well-made and affordable heated wear for everyone to enjoy the warmth effortlessly. We have been in search of manufacturers globally and finally adopt top manufacturers in…