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Purchase & Order

How can I cancel my last order?

Please contact us at support@ororowear.com. Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could r…

Updated 1 year ago by Zoe Zhou

My order is (repeatedly) canceled after I place the order. Why? Can you help?

I am afraid your purchase was automatically canceled due to fraud prevention. Please make sure your billing address is consistent with the shipping address. If it fails again with your credit cards,…

Updated 1 year ago by Zoe Zhou

Can I place my order over the phone?

All orders are placed on our website by the customer. You can contact us at 1 (702) 751-7639 11 am-6 pm EST, Monday to Friday if you need additional support with your order.

Updated 1 year ago by Zoe Zhou

I bought a heated jacket last week but now the price is lower! Do you offer a price match guarantee?

Yes, we offer a 7-day price match on your purchase. If the price goes down over the 7 days after your purchase, we will refund the price difference for you. Please contact us at support@ororowear.com…

Updated 1 year ago by Zoe Zhou

Your website won’t let me complete my purchase. I tried several credit cards and the transaction won’t go through. Why? Can you help?

I am afraid your attempts to complete the order using your payment method are likely failing due to fraud prevention measures. Please try to make your payment via PayPal.

Updated 7 months ago by Zoe Zhou

The product I want is out-of-stock, how can I order it?

If you click on the “NOTIFY ME WHEN AVAILABLE” link on the page of the out-of-stock item, you’ll be instantly notified once the item becomes available for purchase.

Updated 1 year ago by Zoe Zhou

Do I need to set up an account to place an order?

An account is not required to place an order. You can checkout as a Guest, but setting up an account expedites the checkout process of future orders and earns reward points on every purchase which ca…

Updated 1 year ago by Zoe Zhou

Can I have a special discount?

We provide discounts to special groups who have been contributing to the community. If you are current & former U.S. military, military spouses & dependents, first responders, or Teachers (K-12 and U…

Updated 1 year ago by Zoe Zhou

My size is out of stock now, when will it be back in stock?

The stock might run out sometimes. To get the notification of restocking, please click the button “NOTIFY ME WHEN AVAILABLE” on the product page. You could also reach out to our Customer Service team…

Updated 1 year ago by Zoe Zhou

Does ORORO sell gift cards?

ORORO sells gift cards that are redeemable for purchases on ororowear.com. See www.ororowear.com/products/ororo-150-gift-card for more information.

Updated 1 year ago by ORORO Public

Does ORORO have any physical stores?

No, ORORO does not have physical stores, but would welcome the chance to cooperate with local stores to provide ORORO heated apparel offline. If you are interested to carry ORORO products in your sto…

Updated 1 year ago by Zoe Zhou

How can I unsubscribe from receiving emails?

Please click on “Unsubscribe” at the bottom of the ORORO newsletter email you received.

Updated 1 year ago by Zoe Zhou

Where is the product made? Is this a US-made product?

ORORO endeavours to provide well-made and affordable heated wear for everyone to enjoy the warmth effortlessly. We have been in search of manufacturers globally and finally adopt top manufacturers in…

Updated 1 year ago by Zoe Zhou

I forgot to use a discount. Can I get a refund for that?

We can refund the eligible discount amount of the orders that are placed within the valid period of the discount.You can reach out to our Customer Service team at support@ororowear.com to get a refun…

Updated 1 year ago by Zoe Zhou

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