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Please contact us at support@ororowear.com. Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could r…
Updated 4 years ago by Zoe Zhou
No, most of the discounts cannot be combined with each other unless specified. If you would like to use different discounts on your order, you may need to separate your order to get the discounts app…
Updated 2 years ago by Julia Hunag
I am afraid your purchase was automatically canceled due to fraud prevention. Please make sure your billing address is consistent with the shipping address. If it fails again with your credit cards,…
All orders are placed on our website by the customer. You can contact us at 1 (702) 751-7639 (9am to 6pm EST, Monday to Friday) if you need additional support with your order.
Updated 2 years ago by Zoe Zhou
Yes, we do provide a 7-day price match. If the price of your item goes down within 7 days of purchase, we’ll be glad to refund the difference. Simply reach out to us at support@ororowear.com with you…
Updated 2 months ago by Zoe Zhou
Absolutely! We offer special discounts for group purchases. View business & bulk orders page for more details. https://www.ororowear.com/pages/business-bulk-orders
Updated 2 weeks ago by Zoe Zhou
I am afraid your attempts to complete the order using your payment method are likely failing due to fraud prevention measures. Please try to make your payment via PayPal or other payment methods prov…
Updated 1 year ago by Zoe Zhou
We are sorry to hear about what you're experiencing. Please get in touch with support@ororowear.com. Our customer service team will assist you with the issue.
If you click on the “NOTIFY ME WHEN AVAILABLE” link on the page of the out-of-stock item, you’ll be instantly notified once the item becomes available for purchase.
You can place your online order using any following options: We accept all major credit cards (VISA, Mastercard, AMEX), Discover, ApplePay, Diners Club, Afterpay, PayPal and Shop Pay.
An account is not required to place an order. You can checkout as a Guest, but setting up an account expedites the checkout process of future orders and earns reward points on every purchase on ororo…
Occasionally, promotional emails can be mistakenly sent to your spam folder. Please have a look there just in case. If you still can not find your discount code, please feel free to reach out to our…
We provide discounts to special groups who have been contributing to the community. Click Here to check if you are qualified for special discounts.
The stock might run out sometimes. To get the notification of restocking, please click the button “NOTIFY ME WHEN AVAILABLE” on the product page. You could also reach out to our Customer Service team…
Yes, ororo offers e-gift cards and physical gift cards that are redeemable for purchases on ororowear.com.
Updated 1 year ago
Please double-check that the gift card/promo code is entered correctly and is still valid. If it’s confirmed to be correct but you're still having trouble applying it, feel free to contact our custom…
No, ororo does not have physical stores but would welcome the chance to cooperate with local stores to provide ororo heated apparel offline. If you are interested in carrying ororo products in your s…
Please click on “Unsubscribe” at the bottom of the ororo newsletter email you received.
Please contact our service team support@ororowear.com with your order number and details of the issue. Our service team is willing to solve the problem.
ororo endeavors to provide well-made and affordable heated wear for everyone to enjoy the warmth effortlessly. We have been in search of manufacturers globally and finally adopt top manufacturers in…
We can refund the eligible discount amount of the orders that are placed within the valid period of the discount. You can reach out to our Customer Service team at support@ororowear.com to apply for…
Updated
by Zoe Zhou
