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Toasty Club Member

How do I join the Toasty Club?

To join ORORO Toasty Club and become a member, you could click HERE to create an account online, or sign in if you already have an account. By doing this, you’ll immediately become a member of the OR…

Updated by ORORO Public

How to earn points?

Last update: May 25, 2023 Action Points earned When points are earned Join our Program 100 for completing Place an order 1 per dollar spent Social Follow 50 for completing each Facebook or Twitter Sh…

Updated by Zoe Zhou

How do I know my heated Points balance?

Once you have signed in to your account, click on the Toasty Rewards icon on the upper right corner of your browser, you will find your point balance on the pop-up widget. You can also find your poin…

Updated by Zoe Zhou

How do I get points for my purchases?

You’ll get 1 point for every dollar you spend in our store. Points are based on the final product value. We may have special promotions where you could be able to get more points for every purchase s…

Updated by Zoe Zhou

Do my points expire?

Yes, your points will expire within 2 years. If you don’t earn or use any of your points within this period, they will no longer be available.

Updated by Zoe Zhou

Can I transfer points between accounts?

Sorry, points cannot be transferred between different accounts. If you've created multiple accounts, you can earn points for any of them once you sign in to your accounts, but you can't transfer poin…

Updated by Zoe Zhou

Can I earn points for purchases made on Amazon or other ORORO sites?

You will only receive heated Points for purchases made on our US website, www.ororowear.com. Amazon purchases or purchases made in any of our other stores will not add points.

Updated by Zoe Zhou

Can I redeem points for a free product?

Yes, you can redeem points for our Free Product rewards. Once you have redeemed your points, you’ll receive a discount code. With the discount code, you can purchase the corresponding product for fre…

Updated by Zoe Zhou

How do I redeem my points?

To redeem points, sign into your account, click on the Toasty Rewards icon in the upper right corner of your browser. Redeem points by clicking on "Ways to redeem" and choose your favorite reward. Wh…

Updated by Zoe Zhou

How to get rewards?

Sign into your account, and click on the Toasty Rewards icon in the upper right corner of your browser. Redeem points by clicking on "Ways to redeem" and choose your favorite reward in the pop-up wid…

Updated by Zoe Zhou

How can I withdraw my rewards?

Once your points are redeemed with rewards, you can not withdraw your rewards by yourselves. You will need to reach out to us at support@ororowear.com to ask for a withdrawal of your reward. Points w…

Updated by ORORO Public

Do rewards expire? Are there any conditions for me to use them?

Redeemed rewards must be used in our store within 2 years.

Updated by Zoe Zhou

How to get my free welcome gift?

New members could get an exclusive welcome gift (e.g. tote bag) when you sign up. Every member can only redeem once with an exclusive discount code on your account page. You will also receive the red…

Updated by Julia Hunag

What’s the Birthday Toast?

You’ll receive additional heated points on your birthday every year. All you need to do is sign in to your account, visit the “earn points” section and enter your birthday. Note: Your birthday must b…

Updated by Zoe Zhou

Do members need to pay for the shipping cost of a reward?

Yes. Shipping fee not included. You will need to pay for the shipping cost and taxes (if there are any) for getting the free products or discounted products.

Updated by Julia Hunag

What happens if I no longer want to be a Toasty Club member?

If you want to stop receiving our Toasty Club emails, you can unsubscribe from the program's newsletter by clicking on the unsubscribe button in any of the program emails and confirming the cancellat…

Updated by Zoe Zhou

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