Yes, you could charge the apparel battery (B19G/Mini 5K/PD 5K) with the 5V3A charger set. Mini 5K battery is built with fast charging of 4 hours to get a full charge from empty when charged with 5V3A…
New members will receive a special welcome discount code upon registration, which can be only redeemed once per member. You’ll also find this code included in your welcome email.
Yes, your points will expire after 2 years. If you don’t earn or use any of your points within this period, they will automatically expire and no longer be available.
If you want to stop receiving our Toasty Club emails, you can unsubscribe from the program's newsletter by clicking on the unsubscribe button in any of the program emails and confirming the cancellat…
Once you have signed in to your account, click on the “Reward” icon on the upper right corner of your browser, you will find your point balance on the pop-up widget. You can also find your point bala…
Yes, you can redeem points for our Free Product rewards. After redeeming, you’ll receive a discount code that allows you to purchase the corresponding product at no cost. If the product is no longer…
Sign in to your account and click the “Rewards” icon in the upper right-hand corner of your browser. To redeem your points, select “Ways to Redeem” and choose your preferred reward. Once redeemed, yo…
Last update: Sept, 2025 Action Points earned When points are earned Join our Program 100 for completing Place an order 1 per dollar spent Social Follow 50 for completing each Like on Facebook 50 for…
U.S. customers could submit a return request through our Return Center. Once your request is approved, we’ll provide a free prepaid shipping label. Customers outside the U.S. are responsible for thei…
To join the ororo Toasty Club, simply click HERE to create an account, or sign in if you already have one. Once you do, you’ll instantly become a Toasty Club member — and it’s completely free! As a w…
For all U.S. orders, ororo covers customs and import duties on purchases up to $2,500. If you plan to place an order exceeding this amount, please contact us at support@ororowear.com beforehand for a…
Open-box items are available in U.S., Canada, Australia, and Germany only. To make a purchase of open-box items, you may shop in US Outlet , Canada Outlet , Australia Outlet , or Germany Outlet. The…
Yes, we do provide a 7-day price match. If the price of your item goes down within 7 days of purchase, we’ll be glad to refund the difference. Simply reach out to us at support@ororowear.com with you…
To reduce our environmental impact, we no longer include a charger with our heated apparel. However, a USB charging cable is still provided, so you can use any charger with a USB-A port for most oror…
After fully-charged, the estimated runtime of ororo batteries are: PD 5K / Mini 5K / B19G Battery: up to 3 hrs on High, 6 hrs on Medium, 10 hrs on Low. B25A / B22A Battery up to 3 hrs on High, 5 hrs…
