Shipping & Order
Where does ORORO ship to?
We ship to the United States, Canada, Europe, Australia, and New Zealand. Customers from other areas can contact us at firstname.lastname@example.org to confirm we can ship to your country.
Is there overnight shipping?
Overnight shipping is not available so far. The fastest shipping we have would take 3-7 days to deliver the package.
Will I have to pay customs and import charges?
For all U.S. orders, we cover customs and import duties on orders up to $2,500. Please contact us prior to placing an order exceeding $2,500. Orders placed from outside the United States may be subje…
Can I edit my order after it is shipped?
If you have not yet received a tracking number for your order, please send the address/size to email@example.com and our customer service team will assist you with the change. Unfortunately, if y…
When will my order be shipped?
Once the order is placed, we will arrange the shipment to be sent out within 48 hours.
How do I track my order?
After your order ships, you will receive the tracking information via email. You can also check the status of your shipment with your order number or tracking number here.
When will my order arrive?
Generally, shipping time takes about 3-7 days. If you don’t receive your shipment after 10 days, please reach out to our customer service department at firstname.lastname@example.org
How are multiple items in the same order shipped?
If you order more than 1 item in one order, it is possible that they are separated in different parcels. Please be patient, and you should receive all the items within 3-5 business days. If not, plea…
Why does the tracking information page say shipment is pending / error?
Tracking information may take a couple days to update on the website. If multiple days have passed, please contact the appropriate carrier to file a case directly. If you need any assistance, contact…
I bought a heated jacket last week but now the price is lower! Do you offer a price match guarantee?
Yes, we offer a 7-day price match on your purchase. If the price goes down over the 7 days after your purchase, we will refund the price difference for you. Please contact us at email@example.com…