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Shipping & Delivery

Where does ORORO ship to?

We ship to the United States, Canada, United Kingdom, Europe, Australia, and New Zealand. Customers from other areas can contact our Customer Service at support@ororowear.com to confirm we can ship t…

Updated 1 year ago by ORORO Public

Do open-box items ship worldwide?

Sorry, open-box items are only available to ship within the U.S.

Updated 3 years ago by ORORO Admin

Is there overnight shipping?

Overnight shipping is not available so far. The fastest shipping we have would take 3-7 days to deliver the package.

Updated 3 years ago

Will I have to pay customs and import charges?

For all U.S. orders, we cover customs and import duties on orders up to $2,500. Please contact us prior to placing an order exceeding $2,500. Orders placed from outside the United States may be subje…

Updated 3 years ago by ORORO Admin

How do I track my order?

After your order ships, you will receive the tracking information via email. You can also check the status of your shipment with your order number or tracking number here.

Updated 2 years ago by ORORO Admin

Can I edit my order after it is shipped?

If you have not yet received a tracking number for your order, please send the address/size to support@ororowear.com and our customer service team will assist you with the change. Unfortunately, if y…

Updated 3 years ago

When will my order be shipped?

Once the order is placed, we will arrange for the shipment to be sent out in 1-2 business days.

Updated 1 year ago

When will my order arrive?

Generally, shipping time takes about 3-7 business days. For orders outside the US, it typically takes 5-10 business days. If you don’t receive your shipment after 10 days, please reach out to our cus…

Updated 1 year ago

How are multiple items in the same order shipped?

​If you order more than 1 item in one order, it is possible that they are separated into different parcels. Please be patient, and you should receive all the items within 3-5 business days. If not, p…

Updated 1 year ago

Why does the tracking information page say shipment is pending / error?

Tracking information may take a couple days to update on the website. If multiple days have passed, please contact the appropriate carrier to file a case directly. If you need any assistance, contact…

Updated 3 years ago

I need this product by the end of the week (in 3 days, before my trip...). Is it possible if I placed the order today?

We cannot guarantee you'll receive your order in 3 days. Express shipping is 3-7 business days and is the fastest shipping method we offer.

Updated 1 year ago by Zoe Zhou

Will I be charged sales tax, customs and import charges?

Sales tax within the US is NOT included in our prices. You may be charged with sales tax according to your local tax rate. If you have a tax exemption certificate, please provide it to us and we will…

Updated 1 year ago by Zoe Zhou

Why was my package ship from Hong Kong, China?

We have multiple fulfillment centers in the US and other countries. The shipment of the order will be allocated based on the stock level, the shipping method, and the shipping locations to choose an…

Updated 1 year ago by Zoe Zhou

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