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Shipping & Order

Why does the tracking information page say shipment is pending / error?

Tracking information may take a couple days to update on the website. If multiple days have passed, please contact the appropriate carrier to file a case directly. If you need any assistance, contact…

Updated 7 months ago

When will my order arrive?

Generally, shipping time takes about 3-7 days. If you don’t receive your shipment after 10 days, please reach out to our customer service department at support@ororowear.com

Updated 7 months ago

Will I have to pay customs and import charges?

For all U.S. orders, we cover customs and import duties on orders up to $2,500. Please contact us prior to placing an order exceeding $2,500. Orders placed from outside the United States may be subje…

Updated 7 months ago by ORORO Admin

How are multiple items in the same order shipped?

If multiple items are ordered, they may be sent in separate shipments. Nonetheless, you can plan on receiving all items within 3-7 business days.

Updated 7 months ago by ORORO Admin

When will my order be shipped?

Once the order is placed, we will arrange the shipment to be sent out within 48 hours.

Updated 7 months ago

Do open-box items ship worldwide?

Sorry, open-box items are only available to ship within the U.S.

Updated 7 months ago by ORORO Admin

How can I cancel my last order?

Please contact us as soon as possible at support@ororowear.com , a customer service team member can help you with this issue.

Updated 7 months ago by Hilary H.

Can I edit my order after it is shipped?

If you have not yet received a tracking number for your order, please send the address/size to support@ororowear.com and our customer service team will assist you with the change. Unfortunately, if y…

Updated 7 months ago

How are multiple items in the same order shipped?

If you order more than 1 item in one order, it is possible that they are separated in different parcels. Please be patient, and you should receive all the items within 3-5 business days. If not, plea…

Updated 11 months ago

Is there overnight shipping?

Overnight shipping is not available so far. The fastest shipping we have would take 3-7 days to deliver the package.

Updated 11 months ago

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