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Exchanges & Returns

The size does not fit. Can I return and exchange for a correct size?

Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of delivery. Please submit your exchange request HERE or contact us a…

Updated

Do I need to pay for the return shipping?

Customers in the United States may submit a return request through our Return Center. Once the request is approved, we will send a prepaid shipping label free of charge. Customers outside of the Unit…

Updated

Can I return open-box items?

Sorry, open-box item sales are final and cannot be returned or exchanged. Every open-box item is covered by a 6-month warranty.

Updated by ORORO Public

I regret buying it. Can I get a full refund for the clothing?

Sorry to hear that. Yes, you can get a refund. First, return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. We will send a prepaid shipping label free o…

Updated by ORORO Admin

Where will I receive my refund?

The refund will be credited back to the original payment method used for the purchase.

Updated

I got the heated apparel as a gift but it doesn’t quite fit. Can I exchange for a different size?

Yes, we offer exchanges for gifts! If the heated apparel you received doesn’t fit, you can exchange it for a different size, provided the item is unused, in its original condition, and within our exc…

Updated by Zoe Zhou

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