Exchanges & Returns
The size does not fit. Can I return and exchange for a correct size?
Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of delivery. Please contact us for a return label: support@ororowear.…
Do I need to pay for the return shipping?
Customers in the United States may submit a return request through our Return Center. If the order is approved, we will send a prepaid shipping label free of charge. Customers outside of the United S…
Can I return open-box items?
Sorry, open-box item sales are final and cannot be returned or exchanged. Every open-box item is covered by a 6-month warranty.
I regret buying it. Can I get a full refund for the clothing?
Sorry to hear that. Yes, you can get a refund. First, return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. We will send a prepaid shipping label free o…
Where will I receive my refund?
The refund will be credited back to the original payment method used for the purchase.