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Exchanges & Returns

The size does not fit. Can I return and exchange for a correct size?

Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of delivery. Please submit your exchange request HERE or contact us a…

Updated 2 weeks ago

Do I need to pay for the return shipping?

Customers in the United States may submit a return request through our Return Center. Once the request is approved, we will send a prepaid shipping label free of charge. Customers outside of the Unit…

Updated 2 weeks ago

Can I return open-box items?

Sorry, open-box item sales are final and cannot be returned or exchanged. Every open-box item is covered by a 6-month warranty.

Updated 2 years ago by ORORO Public

I regret buying it. Can I get a full refund for the clothing?

Sorry to hear that. Yes, you can get a refund. First, return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. We will send a prepaid shipping label free o…

Updated 2 years ago by ORORO Admin

Where will I receive my refund?

The refund will be credited back to the original payment method used for the purchase.

Updated 2 weeks ago

I got the heated apparel as a gift but it doesn’t quite fit. Can I exchange for a different size?

Yes, you can! Please find out the order number or order email from whoever made the purchase then send an email to support@ororowear.com so we can get you the correct size. If you cannot provide proo…

Updated 2 years ago by Zoe Zhou

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