Exchanges & Returns

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The size does not fit. Can I return and exchange for a correct size?

Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of receipt. Please contact us for a return label: support@ororowear.c…

Updated 10 months ago

Do I need to pay for the return shipping?

Customers in the United States may submit a return request through our Return Center. If the order is approved, we will send a prepaid shipping label free of charge. Customers outside of the United S…

Updated 10 months ago

Can I return open-box items?

Sorry, open-box item sales are final and cannot be returned or exchanged. Every open-box item is covered by a 6-month warranty.

Updated 1 month ago by ORORO Public

I regret buying it. Can I get a full refund for the clothing?

Sorry to hear that. Yes, you can get a refund. First, return all unwashed and unworn heated apparel in its original condition within 30 days of receipt. The return shipping cost is paid by the custom…

Updated 10 months ago by ORORO Admin

Where will I receive my refund?

The refund will be credited back to the original payment method used for the purchase.

Updated 10 months ago

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