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Exchanges & Returns

The size does not fit. Can I return and exchange for a correct size?

Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of delivery. Please contact us for a return label: support@ororowear.…

Updated 1 year ago

Do I need to pay for the return shipping?

Customers in the United States may submit a return request through our Return Center. If the order is approved, we will send a prepaid shipping label free of charge. Customers outside of the United S…

Updated 2 years ago

Can I return open-box items?

Sorry, open-box item sales are final and cannot be returned or exchanged. Every open-box item is covered by a 6-month warranty.

Updated 2 years ago by ORORO Public

I regret buying it. Can I get a full refund for the clothing?

Sorry to hear that. Yes, you can get a refund. First, return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. We will send a prepaid shipping label free o…

Updated 1 year ago by ORORO Admin

Where will I receive my refund?

The refund will be credited back to the original payment method used for the purchase.

Updated 2 years ago

I got the heated apparel as a gift but it doesn’t quite fit. Can I exchange for a different size?

Yes, you can! Please find out the order number or order email from whoever made the purchase then send an email to support@ororowear.com so we can get you the correct size. If you cannot provide proo…

Updated 9 months ago by Zoe Zhou

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