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Most ororo products include a battery and a charging cable (for the U.S. and Canada) unless otherwise specified. We also offer options to purchase apparel-only items. Please check the " What's Includ…
Updated 10 months ago
Body size means the measurement of your body parts, while clothing size means the measurement of the apparel. We recommend using the “Size Guide ” (next to the size choices) on the product page to fi…
Updated 1 year ago
Heating duration of ororo apparel depends on the heat setting, battery type, and the heating system of the heated gear. For most ororo apparel powered by the Mini 5K Battery (4800mAh) & PD 5K Battery…
Updated 3 weeks ago
The heating level can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings. Preheat (Blinking red): 60°C/140°F High (Red): 55°C/131°F Medium (Whi…
Updated 4 years ago
The heating elements are evenly constructed in the pockets to keep your hands warm instantly. Find the shop link below to check out the styles with heating elements in hand pockets. Men’s Collection…
Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you don’t run out of heat!
Updated 5 years ago
Absolutely! ororo apparel is built for both indoor and outdoor activities in cold climates — from hiking, tailgating, motorcycle riding, fishing, and more! For skiing and snowy adventures, we recomme…
Updated 3 weeks ago by ORORO Admin
Yes. All ororo heated apparel is TSA-friendly. Please be noted that all ororo batteries are lithium batteries and they must be carried with the passenger in carry-on baggage as per FAA's Pack Safe po…
Updated 1 year ago by ORORO Admin
Most ororo heated apparel is machine washable, while hand washing the heated gloves , heated cushion and the heated scarves will be recommended. Please read the provided instructions before washing:…
Nope. The ororo battery is specifically designed and made for ororo heated apparel. For safety concerns, you should only use the original ororo battery. ororo battery is UL-certified. If you need add…
No, ororo heated apparel is not fire-retardant. While the heating elements and fabric used in ororo products are designed with safety in mind, including certifications such as UL certification for th…
Open-box items mean they were sent back because of the sizing issue. They are not damaged or flawed. All open-box products are inspected and come with a 6-month limited warranty on both heating eleme…
Yes, we do offer customization on heated apparel for groups and businesses. If interested, please fill in our customization form to get started.
Yes, most heated gloves are made with touch-screen compatible fingers. You can still use your phone without taking off the gloves.
Updated 3 weeks ago by Zoe Zhou
No, you cannot use the ororo heated jacket while the battery is charging. For safety reasons, please disconnect the battery from the charging cable before plugging it into the jacket. Attempting to u…
Updated 1 month ago by Zoe Zhou
The heating elements in ororo heated apparel are made from ultra-thin carbon fiber. These elements are strategically placed in specific areas of the garment, such as the chest, back, and sometimes th…
Updated 1 year ago by Zoe Zhou
At this time, ororo does not sell replacement hoods separately for its heated jackets.
All new ororo heated jackets, vests, hoodies, and other outerwear purchased on ororowear.com come with a 3-year limited warranty for the carbon-fiber heating elements and a 1-year limited warranty on…
ororo heated apparel is carefully packaged to ensure it arrives safely and in excellent condition. Each regular item is typically packed in a branded ororo box or pouch that protects the garment and…
The LED light on the power button stays on while heating and cannot be turned off. For lightweight styles, wearing the apparel as a base layer can help minimize visibility. If you prefer a more discr…
No, this may cause the apparel not to work. If you need to turn it on, please unplug the charging cable.
Updated 4 months ago
Unfortunately, we’re not able to offer individual replacement parts such as hoods, buttons, or zippers, nor do we provide repair services.
Updated
by ORORO Admin
