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Is a battery included in my purchase?

Most ororo products include a battery and charger (for the U.S. and Canada) unless otherwise specified. We also offer options to purchase apparel-only items. Please check the " What's Included " tab…

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What size should I buy? What’s the difference between body size and clothing size?

Body size means the measurement of your body parts, while clothing size means the measurement of the apparel. We recommend using the “Calculate My Size” tool (next to the size choices) on the product…

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How long does the heating last?

The following heat times assume you have a fully-charged ORORO battery. Product Type High Setting Medium Setting Low Setting Heated jackets , vests , & hoodies 3 hours 6 hours 10 hours "Welch" Men's…

Updated by ORORO Public

How warm is it on each heating setting?

The heating level can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings. Preheat (Blinking red): 60°C/140°F High (Red): 55°C/131°F Medium (Whi…

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How warm are the pockets in my apparel?

The heating elements are evenly constructed in the pockets to keep your hands warm instantly. Find the shop link below to check out the styles with heating elements in hand pockets. Men’s Collection…

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Will the heated apparel work at temperatures below 32℉/0℃?

Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you don’t run out of heat!

Updated by ORORO Public

Can I ski in it?

Of course! ORORO apparel is made for indoor and outdoor activities in a cold climate. Our apparel is great for hiking, tailgating, motorcycle riding, fishing and more!

Updated by ORORO Admin

Can I wear it on the plane or put it in carry-on bags?

Sure, you can wear it on the plane. All ORORO heated apparel is TSA-friendly. All ORORO batteries are lithium batteries and you must keep them in your carry-on luggage.

Updated by ORORO Admin

Can I wash the heated apparel?

Most ORORO Heated Apparel is machine washable, except the Heated Gloves and Heated Seat Cushion , which we recommend hand washing. Please read the provided instructions before washing. Tips: 1.Discon…

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Is my apparel compatible with other batteries?

Nope. The ORORO battery is specifically designed and made for ORORO heated apparel. We recommend you use the original ORORO battery only. ORORO battery is UL-certified. If you need additional batteri…

Updated by ORORO Admin

Is the apparel fire-retardant?

At this time, our apparel is not fire retardant.

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What does open-box mean?

Open-box items mean they were sent back because of the sizing issue. They are not damaged or flawed. All open-box products are inspected and come with a 6-month limited warranty on both heating eleme…

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Do you offer customization on the jackets, vests, or hoodies?

Yes, we do offer customization on heated apparel. Please fill in our customization form to get started.

Updated by ORORO Public

Can I slide my phone screen while wearing heated gloves?

Yes, the 3-in Heated Gloves , Calgary Heated Gloves , "Glasgow" Heated Liner Gloves , and Buffalo Heated Gloves are made with touch-screen compatible thumb and index fingers. You can still use your p…

Updated by Zoe Zhou

Can I use the battery to power the jacket while the battery is charging?

We do not recommend using the battery for heating while charging at the same time.

Updated by Zoe Zhou

What are the heating elements? Does it bother me while I'm wearing it?

Heating elements are made of carbon fiber to deliver heat across the garment. Heating elements are placed in different areas for different styles, including the left & right chest, the hand pockets,…

Updated by Zoe Zhou

Is there any way to get a replacement hood for the men’s heated jacket?

No. We cannot send a replacement hood.

Updated by Zoe Zhou

What is ORORO’s warranty policy?

All new ORORO heated jackets, vests, hoodies, and other outerwear purchased on ororowear.com come with a 3-year limited warranty for the carbon-fiber heating elements and a 1-year limited warranty on…

Updated by Zoe Zhou

How will the heated apparel be packaged?

Your apparel, battery & charging kit will be carefully packed into our ORORO cube bag. The cube bag is our little gift to you and can be used for storage, travel, or as a gift bag. Notice: Starting f…

Updated by Zoe Zhou

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