Product

How do I turn on the heat?

To turn on the heat, connect your fully charged battery to the wire in the interior pocket of your jacket. Once the battery is plugged in, hold down the ORORO logo placed on the chest of your garment…

Updated 3 months ago

What do I do if I received a damaged item?

As we aim to provide exceptional service, some factors like shipping and handling are outside of our control, and unfortunately issues like this may occur. Please send a photo of the broken/damaged i…

Updated 3 months ago

What size should I buy?

For the best fit, we recommend checking out our sizing guide.

Updated 3 months ago by Hilary H.

Are the pockets heated?

We have a few models with heated pockets. They are the Men’s Heated Padded Jacket , Mens Heated Vest , Womens Heated Padded Vest , and the Womens Down Vest.

Updated 3 months ago by ORORO Admin

Is the jacket machine washable?

All ORORO Heated Apparel is machine washable! Please read the provided instructions before washing.

Updated 3 months ago by ORORO Admin

My jacket doesn’t seem to be heating. How can I fix it? Can I get a replacement?

Sorry to hear that! See if you can determine the problem (check if the battery still charges other devices, whether the light is on while charging, etc.) and send us photos or videos of the problem a…

Updated 3 months ago by ORORO Admin

How warm are the gloves on each setting?

Preheat (Blinking red): 60°C/140°F High (Red): 55°C/131°F Medium (White): 45°C/113°F Low (Blue): 40°C/104°F The battery lasts up to 3 hours on high, 6 hours on medium, and 10 hours on low.

Updated 3 months ago

Can I ski in it?

Of course! ORORO apparel is made for indoor and outdoor activities in a cold climate. Our apparel is great for hiking, tailgating, motorcycle riding, fishing and more!

Updated 3 months ago by ORORO Admin

Can I wear it on the plane or put it in carry-on bags?

Yes. All ORORO heated apparel is TSA-friendly.

Updated 3 months ago by ORORO Admin

What does a blinking light mean?

A blinking red light means that the product is preheating. We recommend letting the item preheat for 5 minutes. To leave the preheating process, click the ORORO logo once.

Updated 3 months ago by Hilary H.

Is a battery included in my purchase?

Yes! Our heated apparel include: 1 x Heated Apparel. 1 x 2019 Lithium-ion Battery (5200 mAh, 7.4 V),. 1 x USB-C Charger (input voltage: 100-240V) + UK & EU travel adapters. 1 x User Manual (English,…

Updated 3 months ago by Hilary H.

How do I change temperature settings on my apparel?

To change the temperature settings of your jacket, press down once on the ORORO logo located on the chest. Each click will cycle through each of the settings: high, medium, and low.

Updated 3 months ago by Hilary H.

Is the apparel fire-retardant?

At this time, our apparel is not fire retardant.

Updated 3 months ago

What are the directions?

First, we recommend charging your battery for 6-8 hours for a full charge. Connect your fully-charged battery to the wire located in the inner pocket of your jacket. Hold down the square ORORO logo (…

Updated 3 months ago by ORORO Admin

Is my battery compatible with other brands?

Our ORORO battery is specially designed for ORORO heating garments. If you have clothes of another brand, please check with their seller and confirm if your clothes can use the other brand's battery.

Updated 3 months ago by Hilary H.

How warm are the pockets in my apparel?

The classic men black heated jacket does not have hand warmer pockets. Find the shop link below to check Men Padded Jacket with heating elements in hand pockets. Shop Link: ororo Men Heated Padded Ja…

Updated 7 months ago by Hilary H.

Is my apparel compatible with other batteries?

You can charge the ororo battery with other compatible charger. To maintain the warranty, safety and working life of the battery, we suggest you use the original ororo charger to charge your battery.…

Updated 7 months ago by ORORO Admin

The apparel we just bought keeps powering/cooling down after the pre-heat cycle?

It's normal that the apparel will power/cool down after the preheating cycle. It will change to medium (white light) automatically after 3-5 minutes when preheating is finished. Press the button and…

Updated 7 months ago by Hilary H.

Can not feel the heat

There is a 3-5 minute pre-heat process after you turn on the coat. During this time the light will blink red. Please switch the setting to high-temperature setting (red light) and allow the jacket to…

Updated 9 months ago

Product

How do I turn on the heat?

What do I do if I received a damaged item?

What size should I buy?

Are the pockets heated?

Is the jacket machine washable?

My jacket doesn’t seem to be heating. How can I fix it? Can I get a replacement?

How warm are the gloves on each setting?

Can I ski in it?

Can I wear it on the plane or put it in carry-on bags?

What does a blinking light mean?

Is a battery included in my purchase?

How do I change temperature settings on my apparel?

Is the apparel fire-retardant?

What are the directions?

Is my battery compatible with other brands?

How warm are the pockets in my apparel?

Is my apparel compatible with other batteries?

The apparel we just bought keeps powering/cooling down after the pre-heat cycle?

Can not feel the heat

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