All Categories ​>​ ​Product

Product

Is a battery included in my purchase?

Most ororo products include a battery and a charging cable (for the U.S. and Canada) unless otherwise specified. We also offer options to purchase apparel-only items. Please check the " What's Includ…

Updated

What size should I buy? What’s the difference between body size and clothing size?

Body size means the measurement of your body parts, while clothing size means the measurement of the apparel. We recommend using the “Size Guide ” (next to the size choices) on the product page to fi…

Updated

How long does the heating last?

The duration of heating for ORORO heated apparel depends on the heat setting you choose, the type of battery you're using and the heating system of the heated gear. For most ORORO products powered by…

Updated by ORORO Public

How warm is it on each heating setting?

The heating level can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings. Preheat (Blinking red): 60°C/140°F High (Red): 55°C/131°F Medium (Whi…

Updated

How warm are the pockets in my apparel?

The heating elements are evenly constructed in the pockets to keep your hands warm instantly. Find the shop link below to check out the styles with heating elements in hand pockets. Men’s Collection…

Updated

Will the heated apparel work at temperatures below 32℉/0℃?

Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you don’t run out of heat!

Updated by ORORO Public

Can I ski in it?

Of course! ororo apparel is made for indoor and outdoor activities in a cold climate. Our apparel is great for hiking, tailgating, motorcycle riding, fishing and more!

Updated by ORORO Admin

Can I wear it on the plane or put it in carry-on bags?

Yes. All ororo heated apparel is TSA-friendly. Please be noted that all ororo batteries are lithium batteries and they must be carried with the passenger in carry-on baggage as per FAA's Pack Safe po…

Updated by ORORO Admin

Can I wash the heated apparel?

Most ororo Heated Apparel is machine washable, except the Heated Gloves and Heated Seat Cushion , which we recommend hand washing. Please read the provided instructions before washing. Tips: 1.Discon…

Updated

Is my apparel compatible with other batteries?

Nope. The ororo battery is specifically designed and made for ororo heated apparel. For safety concerns, you should only use the original ororo battery. ororo battery is UL-certified. If you need add…

Updated by ORORO Admin

Is the apparel fire-retardant?

No, ororo heated apparel is not fire-retardant. While the heating elements and fabric used in ororo products are designed with safety in mind, including certifications such as UL certification for th…

Updated

What does open-box mean?

Open-box items mean they were sent back because of the sizing issue. They are not damaged or flawed. All open-box products are inspected and come with a 6-month limited warranty on both heating eleme…

Updated

Do you offer customization on the jackets, vests, or hoodies?

Yes, we do offer customization on heated apparel. Please fill in our customization form to get started.

Updated by ORORO Public

Can I slide my phone screen while wearing heated gloves?

Yes, most heated gloves (except Mittens and "Boise" Unisex Heated Full Leather Gloves ) are made with touch-screen compatible fingers. You can still use your phone without taking off the gloves.

Updated by Zoe Zhou

Can I use the battery to power the jacket while the battery is charging?

We do not recommend using the battery for heating while charging at the same time.

Updated by Zoe Zhou

What are the heating elements? Does it bother me while I'm wearing it?

The heating elements in ororo heated apparel are made from ultra-thin carbon fiber. These elements are strategically placed in specific areas of the garment, such as the chest, back, and sometimes th…

Updated by Zoe Zhou

Is there any way to get a replacement hood for the men’s heated jacket?

At this time, ororo does not sell replacement hoods separately for its heated jackets.

Updated by Zoe Zhou

What is ororo’s warranty policy?

All new ororo heated jackets, vests, hoodies, and other outerwear purchased on ororowear.com come with a 3-year limited warranty for the carbon-fiber heating elements and a 1-year limited warranty on…

Updated by Zoe Zhou

How will the heated apparel be packaged?

ororo heated apparel is carefully packaged to ensure that it arrives safely and in excellent condition. Each regular item* is typically packed in a branded ororo box or pouch that protects the garmen…

Updated by Zoe Zhou

Powered by HelpDocs (opens in a new tab)