Is a battery included in my purchase?
All ORORO heated apparel comes with a battery and charger. (Unless the item is an Apparel Only item) We also have replacement batteries available here ! Our heated apparel include: 1 x Heated Apparel…
What size should I buy? What’s the difference between body size and clothing size?
Body size means the measurement of your body parts, while clothing size means the measurement of the apparel. We recommend using the “Calculate My Size” tool (next to the size choices) on the product…
How long does the heating last?
The following heat times assume you have a fully-charged ORORO battery. For heated jackets , vests , and hoodies , the battery will last 3 hours on high, 6 hours on medium, or 10 hours on low. For “T…
How warm is it on each heating setting?
The heating level can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings. Preheat (Blinking red): 60°C/140°F High (Red): 55°C/131°F Medium (Whi…
How warm are the pockets in my apparel?
The heating elements are evenly constructed in the pockets to keep your hands warm instantly. Find the shop link below to check out the styles with heating elements in hand pockets. MEN'S CLASSIC HEA…
Will the heated apparel work at temperatures below 32℉/0℃?
Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you don’t run out of heat!
Can I ski in it?
Of course! ORORO apparel is made for indoor and outdoor activities in a cold climate. Our apparel is great for hiking, tailgating, motorcycle riding, fishing and more!
Can I wear it on the plane or put it in carry-on bags?
Sure, you can wear it on the plane. All ORORO heated apparel is TSA-friendly. All ORORO batteries are lithium batteries and you must keep them in your carry-on luggage.
Can I wash the heated apparel?
All ORORO Heated Apparel is machine washable! Please read the provided instructions before washing. Tips: 1.Disconnect and remove the battery from the zipper pocket. 2.Make sure you put the connector…
Is my apparel compatible with other batteries?
Nope. The ORORO battery is specifically designed and made for ORORO heated apparel. For safety concerns, you should only use the original ORORO battery. ORORO battery is UL-certified. If you need add…
What does open-box mean?
Open-box items mean they were sent back because of the sizing issue. They are not damaged or flawed. All open-box products are inspected and come with a 6-month limited warranty on both heating eleme…
Do you offer customization on the jackets, vests, or hoodies?
Yes, we do offer customization on heated apparel. Please fill in our customization form to get started.
Can I slide my phone screen while wearing heated gloves?
Yes, the 3-in Heated Gloves , Calgary Heated Gloves and Buffalo Heated Gloves are made with touch-screen compatible thumb and index fingers. You can still use your phone without taking off the gloves.
Can I use the battery to power the jacket while the battery is charging?
Please do not use the battery for heating while charging at the same time out of the safety concerns.
What are the heating elements? Does it bother me while I'm wearing it?
Heating elements are made of carbon fiber to deliver the heat across the garment. Heating elements are placed in different areas for different styles, including the left & right chest, the hand pocke…
Is there any way to get a replacement hood for the men’s heated jacket?
No. We cannot send a replacement hood.
What is ORORO’s warranty policy?
All new ORORO heated jackets, vests, hoodies, and other outer wear purchased on ororowear.com come with a 3-year limited warranty for the carbon-fiber heating elements and a 1-year limited warranty o…