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Is a battery included in my purchase?

Yes! Our heated apparel include: 1 x Heated Apparel. 1 x Lithium-ion Battery (5200 mAh, 7.4 V),. 1 x USB-C Charger (input voltage: 100-240V) + UK & EU travel adapters. 1 x User Manual (English, Germa…

Updated 4 months ago by Hilary H.

Can I wear it on the plane or put it in carry-on bags?

Yes. All ORORO heated apparel is TSA-friendly. Please be noted that all ORORO batteries are lithium batteries and they must be carried with the passenger in carry-on baggage as per FAA's Pack Safe po…

Updated 3 months ago by ORORO Admin

What size should I buy? What’s the difference between body size and clothing size?

Body size means the measurement of your body parts, while clothing size means the measurement of the apparel. You can use the “Calculate My Size” tool (next to the size choices) on the product page t…

Updated 4 months ago by Hilary H.

Can I wash the heated apparel?

All ORORO Heated Apparel is machine washable! Please read the provided instructions before washing. Tips: 1.Disconnect and remove the battery from the zipper pocket. 2.Make sure you put the connector…

Updated 9 months ago by Darlene

Is the jacket machine washable?

All ORORO Heated Apparel is machine washable! Please read the provided instructions before washing.

Updated 1 year ago by ORORO Admin

How long does the heating last?

The following heat times assume you have a fully-charged ORORO battery. For heated jackets, vests, and hoodies, the battery will last 3 hours on high, 6 hours on medium, or 10 hours on low. For heate…

Updated 4 months ago by ORORO Public

How warm are the gloves on each setting?

Preheat (Blinking red): 60°C/140°F High (Red): 55°C/131°F Medium (White): 45°C/113°F Low (Blue): 40°C/104°F The battery lasts up to 3 hours on high, 5 hours on medium, and 7 hours on low.

Updated 4 months ago

How warm are the pockets in my apparel?

The classic men black heated jacket does not have hand warmer pockets. Find the shop link below to check Men Padded Jacket with heating elements in hand pockets. Shop Link: ororo Men Heated Padded Ja…

Updated 2 years ago by Hilary H.

Are the pockets heated?

We have a few models with heated pockets. They are the Men’s Heated Padded Jacket , Mens Heated Vest , Womens Heated Padded Vest , and the Womens Down Vest.

Updated 1 year ago by ORORO Admin

Is my apparel compatible with other batteries?

Nope. The ORORO battery is specifically designed and made for ORORO heated apparel. For safety concerns, you should only use the original ORORO battery. ORORO battery is UL-certified. If you need add…

Updated 4 months ago by ORORO Admin

Will the heated apparel work at temperatures below 32℉/0℃?

Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you don’t run out of heat!

Updated 4 months ago by ORORO Public

Can I ski in it?

Of course! ORORO apparel is made for indoor and outdoor activities in a cold climate. Our apparel is great for hiking, tailgating, motorcycle riding, fishing and more!

Updated 1 year ago by ORORO Admin

Do you offer customization on the jackets, vests, or hoodies?

Yes, we do offer customization on heated apparel. Please fill in our customization form to get started.

Updated 4 months ago by ORORO Public

Is the apparel fire-retardant?

At this time, our apparel is not fire retardant.

Updated 1 year ago

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