Why do only three lights show on my battery even after charging for a long time?
If only three indicator lights stay on after a long charge, it usually means the battery didn’t reach a full charge or the charger/cable isn’t providing enough power to top it off. Please try charging the battery with a wall outlet using a compatible charger (for PD batteries, we recommend a 24W+ PD adapter) and make sure you’re using the original ororo charging cable during charging, with all connections firmly secured. Also, charge at room temperature (about 41°F–113°F / 5°C–45°C), since very cold environments can slow or limit charging.
If the lights still won’t reach full after these checks, please email us at support@ororowear.com with your battery model and a photo/video of the indicator lights while charging, and we’ll be happy to help.
