Troubleshooting

ORORO Battery Quick Start Guide & Troubleshooting

If your battery is not working properly, please find the instruction given in the Quick Start Guide below:. First, we recommend charging your battery for 6-8 hours for a full charge. Press and hold t…

Updated 2 months ago

What are the directions?

First, we recommend charging your battery for 6-8 hours for a full charge. Connect your fully-charged battery to the wire located in the inner pocket of your jacket. Hold down the square ORORO logo (…

Updated 1 year ago by Hilary H.

How do I turn on the heat?

To turn on the heat, connect your fully charged battery to the cable in the interior pocket of your jacket. Once the battery is plugged in, long press the power button with the ORORO logo placed on t…

Updated 2 months ago by Hilary H.

How do I change temperature settings on my apparel?

To change the temperature settings of your jacket, press the power button with the ORORO logo located on the chest. Each press will cycle through each of the settings: high, medium, and low.

Updated 2 months ago by Hilary H.

What does a blinking light mean?

A blinking red light means that the product is preheating. We recommend letting the item preheat for 5 minutes. To skip the preheating process, simply press the power button again.

Updated 2 months ago by Hilary H.

The apparel we just bought keeps powering/cooling down after the pre-heat cycle?

It's normal that the apparel will power/cool down after the preheating cycle. It will change to medium (white light) automatically after 3-5 minutes when preheating is finished. Press the button and…

Updated 1 year ago by Hilary H.

My battery won’t charge.

Please run all the power out of the battery and recharge it again for 6-8 hours. If you have another charger with type-C connector, you can use it to charge the battery and see if the battery can be…

Updated 4 months ago

My jacket doesn’t seem to be heating. How can I fix it? Can I get a replacement?

Sorry to hear that! See if you can determine the problem (check if the battery still charges other devices, whether the light is on while charging, etc.) and send us photos or videos of the problem a…

Updated 1 year ago by Hilary H.

Can not feel the heat.

There is a 3-5 minute pre-heat process after you turn on the coat. During this time the light will blink red. Please switch the setting to high-temperature setting (red light) and allow the jacket to…

Updated 1 year ago by Hilary H.

What do I do if I received a damaged item?

As we aim to provide exceptional service, some factors like shipping and handling are outside of our control, and unfortunately issues like this may occur. Please send a photo of the broken/damaged i…

Updated 1 year ago by Hilary H.

What do I do if I receive a damaged item?

As we aim to provide exceptional service, some factors like shipping and handling are outside of our control, and unfortunately, issues like this may occur. Please send a photo of the broken/damaged…

Updated 2 months ago by Zoe Zhou

Is there a way to repair the outer shell of the jacket?

We do not provide repairing service. If there’s a confirmed product defeat, please proceed with the warranty claim and replacement.

Updated 2 months ago by Zoe Zhou

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