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ororo Heated Apparel Troubleshooting Guide [2024 Update]

Having trouble with your ororo heated apparel? No worries, we've got you covered! Our troubleshooting guide is here to assist you in resolving the issues you may encounter with your heated gear. Foll…

Updated by ORORO Public

ororo Heated Apparel Quick Start Guide

So you’ve made an ororo purchase and are ready to stay warm no matter where you go. We’re here to guide you. First, thank-you for becoming part of the ororo family! We’re ecstatic to have you join th…

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What are the directions?

First, we recommend charging your battery for 6-8 hours for a full charge. Connect your fully-charged battery to the wire located in the inner pocket of your jacket. Hold down the square ORORO logo (…

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How do I turn on the heat?

To turn on the heat, connect your fully charged battery to the cable in the interior pocket of your jacket. Once the battery is plugged in, long press the power button with the ORORO logo placed on t…

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How do I change temperature settings on my apparel?

To change the temperature settings of your jacket, press the power button with the ORORO logo located on the chest. Each press will cycle through each of the settings: high, medium, and low.

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What does a pulsing light on apparel button mean?

A pulsing red light means that the product is preheating. We recommend letting the item preheat for 5 minutes. To skip the preheating process, simply press the power button again.

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The apparel we just bought keeps powering/cooling down after the pre-heat cycle?

It's normal that the apparel will power/cool down after the preheating cycle. It will change to medium (white light) automatically after 3-5 minutes when preheating is finished. Press the button and…

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My battery won’t charge.

Please run all the power out of the battery and recharge it again for 6-8 hours. If you have another device that can be charged using the ORORO charger, test if it can charge the device. If these ste…

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My jacket doesn’t seem to be heating. How can I fix it? Can I get a replacement?

Sorry to hear that! See if you can determine the problem (check if the battery still charges other devices, whether the light is on while charging, etc.) and send us photos or videos of the problem a…

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Can not feel the heat.

There is a 3-5 minute pre-heat process after you turn on the apparel. During this time the light will show a pulsing red light. Please switch the setting to high-temperature setting (red light) and a…

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What do I do if I receive a damaged item?

As we aim to provide exceptional service, some factors like shipping and handling are outside of our control, and unfortunately, issues like this may occur. Please send a photo of the broken/damaged…

Updated by Zoe Zhou

Is there a way to repair the outer shell of the jacket?

We do not provide repairing service. If there’s a confirmed product defeat, please proceed with the warranty claim and replacement.

Updated by Zoe Zhou

Learn More About ORORO Heated Apparel

In the following section, you will learn about: Functions of the Heating Button on Apparel. Why do I feel that my heated clothing is not warm enough?. Why do I feel that my heated clothing is not as…

Updated by ORORO Public

Learn More About ORORO Batteries

In the following section, you will learn about: How to distinguish the various ports and their usage on your battery?. Why does my battery drain quickly even after being fully charged?. Why does the…

Updated by ORORO Public

Learn More About ORORO Chargers

In the following section, you will learn about: How to distinguish between different types of chargers?. How to distinguish your charging cables?. How to distinguish between different types of charge…

Updated by ORORO Public

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