Troubleshooting

ORORO Battery Quick Start Guide & Troubleshooting

If your battery is not working properly, please find the instruction given in the Quick Start Guide below:. Please check the green light on the charger would turn on when it is charging.. Please pres…

Updated 6 months ago

What are the directions?

First, we recommend charging your battery for 6-8 hours for a full charge. Connect your fully-charged battery to the wire located in the inner pocket of your jacket. Hold down the square ORORO logo (…

Updated 6 months ago by Hilary H.

My battery won’t charge.

Please run all the power out of the battery and recharge it again for 6-8 hours. If you have another charger with type-C connector, you can use it to charge the battery and see if the battery can be…

Updated 6 months ago

My jacket doesn’t seem to be heating. How can I fix it? Can I get a replacement?

Sorry to hear that! See if you can determine the problem (check if the battery still charges other devices, whether the light is on while charging, etc.) and send us photos or videos of the problem a…

Updated 6 months ago by Hilary H.

What does a blinking light mean?

A blinking red light means that the product is preheating. We recommend letting the item preheat for 5 minutes. To leave the preheating process, click the ORORO logo once.

Updated 6 months ago by Hilary H.

How do I change temperature settings on my apparel?

To change the temperature settings of your jacket, press down once on the ORORO logo located on the chest. Each click will cycle through each of the settings: high, medium, and low.

Updated 6 months ago by Hilary H.

How do I turn on the heat?

To turn on the heat, connect your fully charged battery to the wire in the interior pocket of your jacket. Once the battery is plugged in, hold down the ORORO logo placed on the chest of your garment…

Updated 6 months ago by Hilary H.

The apparel we just bought keeps powering/cooling down after the pre-heat cycle?

It's normal that the apparel will power/cool down after the preheating cycle. It will change to medium (white light) automatically after 3-5 minutes when preheating is finished. Press the button and…

Updated 6 months ago by Hilary H.

Can not feel the heat.

There is a 3-5 minute pre-heat process after you turn on the coat. During this time the light will blink red. Please switch the setting to high-temperature setting (red light) and allow the jacket to…

Updated 6 months ago by Hilary H.

What do I do if I received a damaged item?

As we aim to provide exceptional service, some factors like shipping and handling are outside of our control, and unfortunately issues like this may occur. Please send a photo of the broken/damaged i…

Updated 6 months ago by Hilary H.

(opens in a new tab)